Contact
A human answers within one business day.
Email is the fastest way to reach us. Write in any language; we will do our best.
Order confirmations and tracking come from orders@illuminaorbs.com. Replies to either address reach the same inbox.
About an order
Include your order number (it is in the confirmation email) and we can look it up straight away.
Returns and refunds
30-day money-back guarantee on every order. Tell us the order number and what went wrong.
Before you buy
Not sure which colour, or whether it will fit your tree? Ask. Most answers are also in the FAQ.